1. Introduction
Repvia ("Repvia", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use the Repvia platform, applications, websites, and related services (collectively, the "Platform").
By using Repvia, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, you should discontinue use of the Platform.
2. Information We Collect
We may collect the following categories of information:
- Account Information: Name, username, email address, date of birth, gender, login credentials, and profile information.
- Workout & Fitness Data: Exercises, sets, reps, workout history, body metrics, progress tracking, routines, notes, and related fitness information.
- Coaching & Subscription Data: Coaching team memberships, athlete-coach relationships, subscriptions, purchased programmes, training assignments, messages, and related coaching activity.
- Payment Information: Subscription status, transaction records, billing metadata, payment identifiers, and purchase history processed through third-party payment providers.
- Usage Data: Information about how you interact with the Platform, including pages visited, features used, timestamps, interactions, and diagnostic activity.
- Device & Technical Information: IP address, browser type, operating system, device identifiers, crash reports, and network information.
- Notification & Communication Data: Push notification tokens, communication preferences, support requests, and customer service interactions.
- Profile Content: Profile photos, uploaded media, biographies, and other information you voluntarily submit.
3. How We Use Your Information
We use collected information to:
- Create, maintain, and secure your account.
- Provide and operate the Platform and its features.
- Track workout progress and generate analytics or insights.
- Facilitate coaching services and athlete-coach interactions.
- Process subscriptions, purchases, and payments.
- Send transactional emails, verification emails, and notifications.
- Provide customer support and respond to inquiries.
- Improve application functionality, stability, and performance.
- Monitor abuse, fraud, suspicious activity, and security incidents.
- Comply with legal obligations and enforce our policies.
4. Sharing Your Information
We do not sell your personal information. However, we may share information in the following situations:
- Coaches & Coaching Teams: Information such as workout activity, profile information, programme participation, and subscription status may be shared with coaches or coaching teams you choose to interact with through the Platform.
- Payment Processors: We use third-party payment providers, including Stripe, to process payments and subscriptions securely.
- Infrastructure & Service Providers: We may share information with trusted third-party providers that help operate the Platform, including hosting providers, analytics services, cloud storage providers, email delivery services, logging providers, and customer support tools.
- Legal Compliance: We may disclose information where required by law, legal process, court order, or governmental request, or where necessary to protect rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies & Tracking Technologies
Repvia may use cookies, authentication tokens, local storage, and similar technologies to:
- Maintain secure login sessions.
- Remember preferences and settings.
- Analyse platform usage and performance.
- Improve security and fraud prevention.
You may adjust browser settings to refuse certain cookies, though some features of the Platform may not function properly.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide the Platform, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business operations.
You may request account deletion through your account settings or by contacting support.
Certain information, including billing records, transaction history, security logs, and fraud prevention records, may be retained where required or permitted by law.
7. Security
We implement reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be processed or stored outside your province, territory, or country, including through third-party infrastructure and cloud service providers.
By using Repvia, you acknowledge that your information may be transferred to jurisdictions with different privacy laws than your own.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Request a copy of your data in a portable format.
- Withdraw consent where processing relies on consent.
To exercise these rights, contact us using the contact information below.
10. Children's Privacy
Repvia is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that a child has submitted personal information, we may delete such information and terminate the associated account.
11. Applicable Privacy Laws
We process personal information in accordance with applicable privacy laws, including Canadian and Quebec privacy legislation where applicable.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page along with the revised "Last updated" date.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact: